Genpact & Amazon (AWS) advance Revol One Financial’s entry into fixed annuity insurance market

Professional services and solutions firm Genpact has collaborated with Amazon Web Services (AWS) to accelerate annuity provider Revol One Financial’s entry into the fixed annuity insurance space.

Revol One Financial is the marketing name for Revol One Insurance Company and is committed to revolutionizing customer experience in the fixed annuity insurance industry.

Together, Genpact and AWS have reportedly facilitated the evolution of the firm to be fully-cloud native, enabling Revol One Financial to reach its “go live” milestone in an impressive timeframe.

The annuity provider’s cloud-based fixed annuity entity is powered by AWS services and also Genpact’s data, tech, and artificial intelligence (AI) expertise. As a result, the insurer has been able to streamline and digitize operations, shorten product launch timelines, and enhance customer experiences across its digital ecosystem.

The AWS services employed by the firm include Amazon Bedrock, a fully managed service that offers a choice of high-performing foundation models from leading AI companies; Amazon Connect, an AI-powered cloud contact center; AWS CloudTrail, a service enabling auditing, security monitoring, and operational troubleshooting; and Amazon OpenSearch Serverless, an on-demand serverless configuration for Amazon OpenSearch Service.

Bob Guillemette, Chief Information Officer, Revol One Financial, commented: “With the agility of the cloud coupled with a scalable digital ecosystem, Revol One Financial can swiftly adapt to meet the ever-changing needs of our distribution relationships, financial professionals and clients.

“Genpact’s data, technology, and AI expertise, along with the power of AWS, enabled us to establish an innovative technology platform, driving swift product innovation and expedited market delivery.”

Suhas Sethi, Business Leader, Insurance Services, Genpact, said: “Cloud services, entwined with data, drive significant innovation for insurers in a dynamic market.

“Data-driven insights enable informed decisions, personalized customer experiences, and ongoing product innovation. Our collaboration with Revol One Financial exemplifies this synergy, accelerating their AI journey and providing deep insights into customer behavior, market trends, and risk assessment.”

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